Shipping charges will be free within the warranty period.

Display Warranty — 7 days

Warranty Terms

1. Goods once purchased cannot be returned or exchanged under any circumstances. Repair only — no replacement.
2. The product must be submitted with the original bill, warranty card, box, cable, and accessories to claim a warranty.
3. AppleCare warranty claims may take a minimum of 45 days to process, and other brands a minimum of 21 days to process.
4. Warranty devices should be submitted 14 days prior to expiration. Once unboxed, the goods are considered pre-owned.
5. Repair or replacement will be decided by the supplying company. Warranty claim processing time is subject to the availability of spare parts and shipping timelines.
6. Purchased products need to be unboxed at the GQ Mobiles showroom for manufacturing defects replacement.
7. Products purchased from GQ Mobiles — whether bought in-store, online, or as gifts — and unboxed outside the store for the first time will be covered under warranty in accordance with Warranty Term No. 03 for manufacturer defects. GQ Mobiles does not provide replacement or standby devices during the inspection, repair, or processing period of any warranty claim.
8. 5G Network Compatibility: 5G on Google Pixel devices is not supported in Sri Lanka due to regional software restrictions and is not covered under warranty.
9. Active DJI Osmo Warranty Products: This product has been activated prior to sale. As a result, it cannot be bound or linked to the customer's personal DJI account or email address. By purchasing this product, the customer acknowledges and accepts this condition.
10. Smartwatch and Fitness Bands Features: Cellular, ECG, Blood Pressure, and other region-restricted features may not be supported in Sri Lanka and are not covered under warranty.
11. Complimentary Items: Any complimentary, free, or promotional items supplied with the product are not covered under warranty.

Warranty Does Not Cover

Liquid or water damage, display or display-line issues, touch panel faults, charging port damage (including burn), drop or physical damage, power fluctuations or no-power issues, improper operation or misuse. Products are intended for domestic use only.

Management reserves the right to modify, amend, or discontinue the warranty terms at any time without prior notice.