Terms and Conditions.

Warranty & Return Policy

Return & Exchange Policy

Goods once sold cannot be returned or exchanged under any circumstances.

Warranty Terms

• Repairs only — No replacements will be provided.
• The product must be presented with the original box, cables, and all accessories to claim warranty.
• AppleCare or manufacturer warranty claims may take a minimum of 45 days to process.
• Warranty processing time depends on the availability of spare parts and shipping schedules.

Warranty Does Not Cover

The following conditions and damages are not covered under warranty:

• Liquid or water damage
• Display or display line issues
• Touch panel faults
• Charging port damage
• Burn marks
• Drops or physical damage
• Power fluctuations
• No-power issues
• Improper usage or misuse
• Products used outside normal domestic conditions

Display Warranty

Display warranty covers 7 days to check the device for any manufacturing defects.

For complete warranty information, visit our Warranty Terms page.

Shipping & Delivery

At this time, GQ Mobiles ships within Sri Lanka.

PickMe & Uber Flash Delivery

When a customer chooses to receive their order through a third-party on-demand delivery service such as PickMe Flash or Uber Flash, the customer acknowledges and agrees to the terms below.

GQ Mobiles only acts as the sender handing the package over to the rider arranged by the customer. Once the package is handed over to the rider, the order leaves our possession and our delivery responsibility ends.

By selecting PickMe Flash, Uber Flash, or any similar third-party courier service, the customer takes full responsibility for the package, including:

• Loss, theft, or misplacement after handover
• Damage to the device or packaging during transit
• Delivery delays, incorrect addresses, or failed deliveries caused by third-party services
• Disputes about package condition on arrival

We strongly recommend customers inspect the package and device in the rider's presence at delivery. GQ Mobiles will not be liable for claims related to loss, theft, or damage after rider handover.

Payment for third-party delivery services is settled directly between the customer and the provider and is not part of the order total paid to GQ Mobiles.

Welcome

These terms and conditions outline the rules and regulations for the use of GQ Mobiles's website, located at https://gqmobiles.lk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use GQ Mobiles if you do not agree to all terms stated on this page.

Cookies

We employ the use of cookies. By accessing GQ Mobiles, you agree to use cookies in agreement with the Privacy Policy.

License

Unless otherwise stated, GQ Mobiles and/or its licensors own the intellectual property rights for all material on GQ Mobiles. All rights are reserved.

You must not:

• Republish material from GQ Mobiles
• Sell, rent, or sub-license material from GQ Mobiles
• Reproduce, duplicate, or copy material from GQ Mobiles
• Redistribute content from GQ Mobiles

Hyperlinking to Our Content

Certain organizations may link to our website without prior written approval (for example, government agencies, search engines, and news organizations). Additional link requests may be considered case by case.

Your Privacy

Please read our Privacy Policy.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and its use.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.